Return & Refund Policy
At Everwell Health Supplies, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
Due to the nature of personal care and hygiene products, certain items may not be eligible for return once opened or used.
To be eligible for a return:
- Items must be unused and unopened
- Products must be in their original packaging
- Return requests must be made within 14 days of delivery
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Opened or used continence products
- Personal care items
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed back to your original payment method within a few business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
Cancellations
Orders may only be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Everwell Health Supplies
Email: info@everwellhealthsupplies.com.au